Question 1

How do I earn points?

Accepted Answer

Connect your wallet, complete tasks listed on your dashboard, and submit proof (usually a screenshot). After admin review your points are credited to your ledger.

Question 2

How long does review take?

Accepted Answer

Most submissions are reviewed within 48 hours. Pending submissions stay visible in 'My Submissions' until a decision is made.

Question 3

What counts as valid proof?

Accepted Answer

A clear screenshot showing your wallet or username completing the requested action. Cropped, redacted, or unrelated images will be rejected.

Question 4

Why was my submission rejected?

Accepted Answer

The admin leaves a short note on every rejection — open the submission to view it, fix the issue, and submit again.

Question 5

How do referrals work?

Accepted Answer

Share your unique referral link from the Referrals page. When invited wallets complete their first qualifying task, you earn bonus points based on the active referral tier.

Question 6

Are these on-chain tokens?

Accepted Answer

No. Points are an off-chain ledger tracked by Canza. They represent your standing in the rewards program — distribution and utility are announced separately.

Question 7

I lost my passphrase. Can I recover my account?

Accepted Answer

Your passphrase secures your account; we cannot recover it. Save it somewhere safe (a password manager is ideal). If you're locked out, contact support with proof of wallet ownership.

Frequently asked questions